Warranty / Guarantee

Congratulations on your new flooring and tile.  Floor Craft, a locally owned Colorado Springs flooring and tile company, carries the finest name brands in the industry. From pet friendly to stain resistance, these brands offer peace of mind with exceptional warranties against stains and soil and wear.  Please refer to your specific manufacturer information regarding warranties and recommended care. Contact Floor Craft with any questions.

CARPET: In order to extend the life of your flooring and maintain your manufacturer’s warranty, Floor Craft recommends the following manufacturers’ recommendations.

  • Register your product for faster warranty service and support.
  • Use manufacturer suggested cleaning products  – avoid using strong chemicals which will discolor or dissolve carpet fibers: bleach, tile cleaners, mildew cleaners, oven cleaners, drain openers, pesticides, plant foods hygienic products containing benzoyl peroxide.
  • Clean stains immediately by follow manufacturer simple clean-up steps.
  • Vacuum, vacuum, vacuum.
  • Schedule a hot water extraction deep cleaning every 18 – 24 months or more depending on the traffic in your home.

LUXURY VINYL FLOORS: In order to extend the life of your flooring and maintain your manufacturer’s warranty, Floor Craft recommends the following manufacturers’ recommendations.

  • When cleaning vinyl floors, use a soft bristle broom to remove loose dirt. Damp-mop as needed with clean water and a nonabrasive floor cleaner. Harsh cleaning chemicals should not be used on luxury vinyl flooring.
  • Spills should be cleaned up immediately.
  • Wash the floor with nonabrasive floor cleaner.
  • Never push, pull, or drag furniture across vinyl floors. Always lift and carry.
  • Heavy furniture or appliances that are not moved often should be equipped with flat, non-staining floor protectors.
  • Avoid using a vacuum with a beater bar.
  • For spot stain treatment, use a diluted bleach solution that is 1-part bleach, 10 parts water.

ENGINEERED HARDWOOD FLOORING: In order to extend the life of your flooring and maintain your manufacturer’s warranty, Floor Craft recommends the following manufacturers’ recommendations.

  • Sweep regularly with a good broom or a lightweight vacuum (avoid using one with a rotating bristle bar).
  • Remove spills immediately.
  • Use a damp (not wet) mop as often as needed. Avoid standing water.
  • Avoid use of wax-based cleaners and oil soaps.  Use only soft materials such as microfiber cloths or mops.
  • Avoid using rubs or runners with latex or rubber backing as they can damage your floor finish.
  • Use protective pads on table and chair legs.

TILE AND GROUT: In order to extend the life of your flooring and maintain your manufacturer’s warranty, Floor Craft recommends the following manufacturers’ recommendations.

  • In our arid climate, Floor Craft does not find it necessary to seal your tile (unless it’s a porous natural stone) or grout due to issues caused with discoloration and hardening.  That said, we do recommend using an epoxy grout that’s more stain resistant than typical grout. Visit with your Floor Craft sales associate on the best options for your home.
  • Clean spills and splatters from tile and grout with professionally recommended products or simple household items such as peroxide, baking soda, and vinegar. Before using any product on your tile or grout, contact your Floor Craft sales person associate.