FREQUENTLY ASKED QUESTIONS
Let us help answer the questions we commonly are asked to point you in the right direction.
General FAQ
DOES FLOOR CRAFT CHARGE FOR ESTIMATES?
Absolutely not. We strive to earn business by providing superior service, not by nickel and diming customers with estimate fees.
ARE FLOOR CRAFT'S INSTALLERS EMPLOYEES OR SUBCONTRACTORS?
All of the installers we work with are subcontractors running their own businesses. That being said, they are all insured and have a registered trade name with the state. Even though they are subcontractors, we have been working with many of them for years, if not decades, and only work with the best in the business. Though we work with subcontractors, all estimating, scheduling, general communication, and warranty happens directly with Floor Craft.
DOES FLOOR CRAFT PROVIDE A WARRANTY?
Yes. Floor Craft provides a one-year warranty on all workmanship. After that time period, a service charge may apply for any additional requested service work. Product warranties are provided by the manufacturer via Floor Craft and vary by product.
WHEN WILL MY INSTALLATION BE SCHEDULED?
Scheduling installations is one of the more challenging aspects of our industry.
Materials for a single job often come from multiple manufacturers or distributors—many of which have inconsistent ETA reliability. Once materials hit our warehouse, we work to align the most suitable crew based on current availability in our schedule. We also do our best to accommodate specific requests and any limitations in your availability.
While we can provide a rough timeline during the estimating phase, we do not commit to a definitive installation date until all materials have been received.
If your decision to move forward with us depends on meeting a specific installation date, we will always be transparent—either doing everything we can to meet that date or letting you know upfront if it’s not feasible.
DOES FLOOR CRAFT ITEMIZE ESTIMATES?
At Floor Craft, we do not fully itemize estimates for installation jobs. While every product and service line item is listed, pricing is provided as a lump sum. This approach is not intended to be misleading; rather, it supports a fair market where equal effort is valued.
Our sales team invests significant time working with customers in the showroom to select the right products, traveling to and measuring homes, and often revising estimates multiple times—all at no cost to the customer. In a competitive market, we believe that if another flooring provider is going to earn a customer's business, they should be willing to put forth the same level of effort, rather than simply using our detailed work to undercut our pricing.
For material-only orders, estimates will be fully itemized so customers can see the exact quantities and specifics of products they are purchasing.
WHAT HAPPENS IN THE EVENT OF A PRODUCT SHORTAGE OR EXCESS?
If a job cannot be completed due to a material shortage, Floor Craft will cover the cost of the additional product needed and the labor to complete the job. If there is excess product remaining following the completion of a job, Floor Craft will not credit the customer for left over product. When accepting the proposal, the customer acknowledges the possibility of needing more product or having extra product, and that there will not be any adjustment to the contract price due to product shortage or excess.
Carpet
WILL MY CARPET INSTALLATION HAVE SEAMS?
Carpet, as a general rule, is manufactured as a 12' wide roll. This means every 12' there has to be a seam. Floor Craft's estimators will measure the job methodically to avoid placing seams in noticeable or high traffic areas, but, unless a room is under 12', seams are inevitable.
DOES MY CARPET NEED TO BE PROFESSIONALLY CLEANED?
Most carpet manufacturers require professional cleaning every 12 to 24 months—depending on the specific manufacturer—in order to maintain the warranty.
HOW DO I KEEP MY CARPET CLEAN?
Vacuum, vacuum, vacuum.Regular vacuuming is the single most effective way to prevent the buildup of grit and dirt, which can significantly extend the life of your carpet. Additional measures—like removing shoes indoors and placing walk-off mats at entryways—also help minimize wear and tear.
WHICH CARPET FIBER IS THE BEST?
The most common fibers used in carpeting are Nylon and Polyester. Nylon was widely considered the superior fiber for a long time, but Polyester has come a long way in recent years. Nylon is known for being more durable and wearing better, but Polyester has a leg up in stain resistance. Polyester usually has a softer feel to it as well. It all comes down to the application in your home. If you have kids and animals doing hot laps through your home, nylon may work better; if you want a plush step in your master bedroom, perhaps Polyester is the way to go. However, both fibers create a superb carpet with how far technology has come!
Luxury Vinyl and Laminate
WHAT IS LUXURY VINYL FLOORING?
Luxury vinyl flooring offers the look of hardwood or stone with added durability and ease of maintenance. It's water-resistant, scratch-resistant, and comfortable underfoot—making it perfect for busy households. Easy to clean and simple to install, luxury vinyl is a stylish, cost-effective choice for any room.
WHAT IS LAMINATE FLOORING?
Laminate flooring is a durable, budget-friendly option that replicates the look of hardwood or stone. Built with a tough wear layer, it resists scratches, stains, and fading—making it great for busy households. Laminate is easy to clean and install, offering a stylish, low-maintenance solution for any room.
LAMINATE AND LUXURY VINYL SOUND QUITE SIMILAR?
You're absolutely right. There are two major distinctions between the product categories - material composition and water resistance.
Luxury vinyl is made of synthetic materials (think PVC), making is highly water resistant, but slightly softer than laminate. Luxury vinyl's moisture resistant properties make it extremely versatile, but its softer composition can be slightly more susceptible in hard wearing environments.
Laminate is made of high-density fiberboard with a photographic visual atop. This composition makes for a superbly rigid and durable surface, but vulnerable to swelling when contacting water. While numerous impressive technologies have been released to enhance laminate's performance against moisture, luxury vinyl still has the upper hand there.
TO FLOAT OR TO GLUE?
Laminate is only manufactured as a floating installation product, however LVP comes as a floating or glue down product.
Floating LVP installed using a click-lock system, is designed to "float" over the subfloor without adhesive. It's quicker and easier to install, making it ideal for DIY projects or spaces where flooring may need to be replaced or updated in the future. It also allows for installing over existing floors with minimal prep. However, it may feel slightly less solid underfoot and can be more prone to separating or buckling if not properly installed.
Glue-down LVP, on the other hand, is adhered directly to the subfloor, creating a more permanent and stable installation. This method is preferred in commercial settings or high-traffic areas where durability and longevity are priorities. It offers a firmer feel underfoot and is less likely to shift or expand. However, it requires more subfloor preparation, is more difficult to remove or replace, and professional installation is recommended.
Tile
I'VE ALWAYS HEARD GROUT IS HARD TO CLEAN. IS THAT TRUE?
Admittedly, grout is not the lowest maintenance aspect of a home, but it has improved in recent years. For one, the days of 1/2" are behind us. Grout joints in general have become considerably narrower leaving less surface area to collect grime. In addition, grout technology has vastly improved. Two part and single component epoxy grouts greatly reduce the dinginess that grout can be susceptible to. Lastly, the rise of large format tiles inherently means that there are fewer grout joints overall. Don't let grout discourage you from pursuing the amazing designs and performance that tile allows.
WHAT IS THIS SCHLUTER STUFF I HAVE BEEN HEARING ABOUT?
Schluter is a company that makes a range of products, all of which we are a preferred dealer of. Most commonly, when people refer to Schluter, they refer to the metal profiles used to hide a raw edge of the tile, doing the job that a bullnose has traditionally done. Along with metal profiles, they also make waterproofing membranes, prefabricated shower profiles, underlayment, and heat mats. We have the entire Schluter catalog available under Installation Materials and are happy to answer any questions you may have.
DOES ANYTHING NEED BE INSTALLED UNDER FLOOR TILE?
When installing tile over plywood, an underlayment is required to provide a stable, supportive surface.
When tiling over concrete, underlayment is not always necessary, but certain jobsite conditions may make it beneficial. Floor Craft uses Schluter Ditra, a high-performance underlayment that offers support, load distribution, and uncoupling, helping ensure long-term tile performance.
Because concrete is already a solid and stable substrate, underlayment is typically optional. However, for large continuous areas or concrete with potential stability issues, Ditra’s uncoupling properties can help prevent tile or grout cracking due to substrate movement.
Wood
DOES FLOOR CRAFT REFINISH EXISTING HARDWOOD FLOORS OR INSTALL SITE FINISHED HARDWOOD?
Unfortunately, no. Site finished hardwood is the only type of flooring that Floor Craft does not service. We recommend Pryor Floors or G3 Hardwood for any site finished flooring needs.
WHAT IS THE DIFFERENCE BETWEEN ENGINEERED VERSUS SOLID HARDWOOD?
Engineered and solid hardwood floors differ primarily in their construction and stability. Solid hardwood is made from a single piece of wood, offering a traditional, durable option but is more prone to expansion and contraction with changes in humidity. Solid hardwood is typically 3/4" thick. In contrast, engineered hardwood consists of a real wood top layer bonded to multiple layers of plywood, making it more dimensionally stable and better suited for environments with moisture or temperature fluctuations. Engineered hardwood is generally around 1/2" thick.
Solid hardwood floors can often be sanded and refinished, extending the life of the floor. Some engineered hardwoods can be refinished, but the thickness of the hardwood veneer dictates that. Also, most engineered hardwoods are prefinished with a specific stain and character which is lost when refinished.
CAN HARDWOOD FLOORS BE INSTALLED IN A BASEMENT?
Not all hardwoods can be installed below grade, but many engineered hardwoods are rated to. However, moisture is the largest concern when installing hardwood in a basement, so Floor Craft always uses an unlimited moisture rated adhesive and a full spread installation method to ensure no harmful moisture reaches the hardwood.
DO I WANT REAL WOOD FLOORS OR LUXURY VINYL / LAMINATE?
This is a question without a definitive answer. All three categories make for an excellent floor, but they each have their pros and cons.
LVP feels soft and quiet underfoot and is waterproof, but is slightly less durable. Laminate is supremely scratch resistant and hard wearing, but can be loud underfoot and more prone to water damage. Hardwood has a rich, warm feel and often improves the value of the home, but is the most expensive option while being no higher performing than the other two.