Our Sales Process

Whether it be a website form, phone call, or physical store visit, the sales process for a product purchase and installation job generally follows the same flow:

• The customer is welcome to select a product before measuring or arrange for the measurement to take place first, but either way, Floor Craft requires that a member of our sales team perform a physical job assessment and measurement.
• If the customer already knows what product they want, their salesperson will provide a specific estimate. Otherwise, the customer can describe what type of product they are interested in, and their salesperson can provide a nonbinding budget estimate for the customer to approximate what the job may cost.
• If the customer finds their budget estimate reasonable, they will need to come into the showroom to choose their product. They are more than welcome to roam freely or request the guidance of our sales team to help with the selection.
• Once a finalized product has been chosen, their salesperson will provide a binding estimate they may accept or decline.
• When an estimate is accepted, the customer must sign and date the estimate and our terms and conditions page. These documents are typically sent via HelloSign, which allows the customer to sign them electronically at their convenience. Of course, the documents can also be signed in person or signed at home and then mailed or emailed.
• The customer is also required to provide a 50% deposit. That deposit can be made via cash, credit card (in person or over the phone), or check. We can send the 50% deposit invoice to the customer via email if they prefer to pay online with a credit card. We also offer financing, which is available on our website.
• Once the estimate and terms and conditions are signed and a deposit has been provided, the customer’s estimate is turned into a work order and submitted to our purchasing department. The purchasing department will order any necessary materials and allocate any stock materials.
• Once all material has arrived, the customer will be contacted by phone by our scheduling department to coordinate the installation. The amount of time it takes for material to arrive varies from vendor to vendor and from product to product. Customers may call our scheduling department at any time to receive updates on their installation schedule.
• Once the installation has been completed and the original salesperson has verified that the job has met the customer’s expectations, the final invoice will be sent via email. In that email, the customer is given the option to pay online with a credit card. If they do not respond to that request, the customer must pay via cash, credit card (in person or over the phone), or by check. The final payment is due within 30 days.
• The sale is now considered complete. A year from the install date, the customer will be contacted by our service department to remind them of their one-year labor warranty. At this time, Floor Craft is happy to address any issues that may have arisen over the past year.