Floor Craft and Remnant World - Frequently Asked Questions

Question - Does your price include installation?

Answer - Some products are tagged with an “Installed” price. A field estimate is still necessary for an exact quote. Many products require us to assess the job to determine proper installation and prep costs. We will be glad to schedule a day and time to come to your home or office for a free flooring estimate.

Question - How do I clean the product?

Answer -  We carry a full line of sundries and cleaners for all types of flooring, including Capture carpet cleaner, Bona wood cleaner and Once n Done for vinyl, tile and laminates floors, just to name a few. If you need your carpet professionally cleaned, we would be happy to refer you to a reputable carpet cleaning company.

Question - What is your warranty?

Answer - Floor Craft warranties our labor for one year from the date of installation. If we do a retail installation for you, you will get a warranty follow-up call from us at the end of the year to ask if you’re still satisfied with the job or if there are any issues we need to address. Individual products carry warranties by the manufacturer as per their specifications. Ask one of our salespeople for specific warrantees on individual flooring products.

Question - Do you do free estimates?

Answer - Yes, we provide a free, no obligation estimate before we do any work for you. You will receive an itemized bid detailing the scope of the job. We require half down and a signed copy of the estimate before material is ordered and installation can be scheduled.

Question - Are your installer’s employees or subcontractors?

Answer - Our installers are independent subcontractors that work for us on a regular basis. Most of them have been with us for a minimum of 5 years, and some as long as 20 years or more. All work is guaranteed by Floor Craft, regardless of which installer is on the job.

Question - Do you seal grout?

Answer - Not unless it is specifically in the bid as part of the installation. We sell several excellent sealers over the counter that can be applied by the homeowner or end user to protect your grout, stone and tile work.

Question - How do your prices compare to other stores?

Answer - We are extremely competitive. In addition to excellent customer service, before and after the sale, we offer high quality products at a fair price. That philosophy has kept us busy covering floors since 1942.

Question - Are your salespeople knowledgeable?

Answer - We have over 150 combined years of extensive product knowledge and continue to learn about the newest fashion trends and materials available to our industry in order to stay a “cut above”.

Question - Which is better – prefinished wood or jobsite finished?

Answer - They are both excellent products that excel in different ways. For example, you would want a prefinished, engineered wood for dimensional stability in a below grade application such as a basement. If you’re thinking of putting hardwood in your living room where it might meet up to an existing tile installation, you may want to consider a jobsite finished ¾” solid wood that can be stained to accent your tile and surrounding décor and that will work height wise next to the tile in your kitchen.

Question - Do you have remnants?

Answer - We literally have hundreds of carpet and vinyl remnants that are on sale for half off the price that’s marked. You’ll find full room sizes and beyond, as well as smaller sized pieces to cover almost any floor space.

Question - Do you sell to contractors?

Answer - Yes. If you’re working with a contractor, let us know when you come in to our store so that we can figure their estimate at contractor pricing. You will then get your price from the contractor.